A short course in human relations [fact]

Found this quite interesting and succinct

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A short course in human relations

the 6 most important words:
"I admit I made a mistake."

the 5 most important words:
"you did a good job."

the 4 most important words:
"what is your opinion?"

the 3 most important words:
"if you please."

the 2 most important words:
"thank you."

the 1 most important word:
"we".

the least important word:
"I".

ooo[quote]ooo

ooo[useful]ooo